Privacy Policy

Data Controller: Springboard Commercial Ltd

Registered Address: 3 Water Lane, Ashwell, Rutland, LE15 7LS

Contact: David.minton@springboardcommercial.co.uk / +44 7411 146378

If you have any questions about this policy or how we handle your data, please contact us using the details above.

We may collect the following categories of personal data:

• Identity data: your name, job title and company name
• Contact data: email address, telephone number and postal address
• Enquiry data: the content of messages or enquiries you send us via our contact form or by email
• Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system and platform, and other technology on the devices you use to access our website
• Usage data: information about how you use our website, including pages visited and time spent

We do not collect any special category data (such as health, racial or ethnic origin, political opinions, religious beliefs, or biometric data) and we do not collect data from children under the age of 16.

We use your personal data for the following purposes:

• To respond to enquiries you submit via our contact form or by email
• To provide and manage our consultancy services where you have engaged us
• To send you information about our services where you have requested it or where we have a legitimate interest in doing so
• To improve our website and ensure content is presented effectively
• To comply with our legal and regulatory obligations

We will never use your personal data for automated decision-making or profiling.

Under UK GDPR, we rely on the following legal bases for processing your personal data:

• Legitimate interests (Article 6(1)(f)): responding to business enquiries, maintaining client relationships and improving our services
• Contract performance (Article 6(1)(b)): processing necessary to deliver our consultancy services to you
• Legal obligation (Article 6(1)(c)): where processing is required to comply with a legal obligation
• Consent (Article 6(1)(a)): where you have given explicit consent, for example to receive marketing communications

We do not sell, rent or trade your personal data to third parties.

We may share your data with trusted third-party service providers who assist us in operating our website and delivering our services (for example, website hosting providers). These parties are contractually required to keep your data confidential and to process it only on our instructions.

We may also disclose your data where required by law, regulation or court order, or to protect the rights, property or safety of Springboard Commercial Ltd, our clients or others.

We do not transfer your personal data outside the United Kingdom or the European Economic Area unless appropriate safeguards are in place.

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.

• Enquiry data (contact form submissions, emails): retained for up to 2 years from the date of last contact, unless a business relationship is established
• Client data (where we have provided services): retained for up to 6 years from the end of the engagement, in line with standard UK business record-keeping requirements
• Website analytics data: retained in accordance with the terms of the relevant analytics provider

When data is no longer required, it is securely deleted or anonymised.

You have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate or incomplete data
• Right to erasure: to request deletion of your personal data in certain circumstances
• Right to restrict processing: to request that we limit how we use your data
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to object: to object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: where processing is based on consent, to withdraw it at any time

To exercise any of these rights, please contact us at David.minton@springboardcommercial.co.uk. We will respond within one calendar month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

Our website may use cookies and similar tracking technologies to improve your browsing experience and to understand how visitors use our site.

Essential cookies are necessary for the website to function and cannot be disabled. Analytics cookies help us understand how visitors interact with our site; these are only set with your consent.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include secure data transmission (HTTPS), access controls and regular security reviews.

While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page will be updated accordingly. We encourage you to review this policy periodically.

Where changes are material, we will take reasonable steps to notify you — for example, by email if we hold your contact details.

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal data, please contact: